Refund policy

RETURN & REFUND POLICY

Brand Name: Tinystar
Legal Entity: CANDIDER LLP
Website: www.tinystar.in
Effective Date: May 3, 2026
Last Updated: May 3, 2026

1. Overview

At Tinystar, we take great care in packaging and dispatching every order. We want you to have a delightful shopping experience. However, in the interest of transparency and fairness, please read this Return & Refund Policy carefully before placing your order.

Tinystar offers returns and refunds strictly and exclusively in cases where a damaged product has been received by the customer. We do not accept returns or process refunds for any other reason, including change of mind, incorrect size selection, or product dissatisfaction.

By placing an order on www.tinystar.in, you acknowledge and agree to the terms of this policy.

2. Eligibility for Return or Refund

A return or refund request will only be considered under the following condition:

  • The product received by the customer is physically damaged, broken, or defective at the time of delivery.

The following situations are not eligible for return or refund:

  • Change of mind or preference after delivery

  • Product not meeting personal expectations or subjective preferences

  • Minor packaging dents or superficial outer-box damage that does not affect the product inside

  • Damage caused after delivery due to customer handling, misuse, or negligence

  • Products that have been used, assembled, or altered after delivery

  • Requests made after the 48-hour complaint window (see Clause 4)

  • Orders where an unboxing video is not available as evidence (see Clause 3)

3. Mandatory Unboxing Video Requirement

This is a strict and non-negotiable requirement.

To protect both our customers and our business from fraudulent claims and transit disputes, Tinystar requires all customers to record a continuous, uninterrupted unboxing video at the time of opening the package.

Why this is important:

  • It serves as the primary and sole proof of the condition in which the product was received.

  • Without a valid unboxing video, we are unable to process any return or refund claim, regardless of the circumstance.

Unboxing video guidelines:

  • The video must begin before the outer packaging is opened, clearly showing the sealed parcel, courier label, and order details.

  • It must be continuous and unedited — no cuts, pauses, or breaks.

  • It must clearly capture the opening of the package and the condition of the product as it is taken out.

  • The video must be of sufficient quality and clarity to assess any damage.

  • We strongly recommend recording this video for every order you receive from us.

    ⚠️ Important Advisory: If the outer packaging of your parcel appears to be visibly tampered with, crushed, torn, or damaged at the time of delivery, we strongly advise you to refuse the delivery on the spot. Once accepted, it is assumed that the package was received in acceptable condition unless proven otherwise through an unboxing video.

4. Time Limit for Filing a Complaint

All return and refund requests must be filed within 48 hours of delivery.

  • The 48-hour window begins from the date and time of delivery as recorded by the courier partner's tracking system.

  • Requests received after 48 hours of delivery will be summarily rejected, without exception.

  • We strongly recommend inspecting your order and recording your unboxing video immediately upon receipt.

5. How to File a Return or Refund Request

If you have received a damaged product and have an unboxing video as evidence, follow these steps within 48 hours of delivery:

  1. Email us at care@tinystar.in with the subject line: "Damaged Product – Order #[Your Order Number]"

  2. Include the following in your email:

    • Your full name and registered phone number

    • Order ID / Order number

    • Date and time of delivery

    • Clear description of the damage

    • Unboxing video (attach or share a Google Drive / cloud link)

    • Photographs of the damaged product and packaging (minimum 3–4 clear images)

  3. Alternatively, you may also call us at +91 7601332533 (Monday to Saturday, 10:00 AM – 6:00 PM IST) to report the issue, but a formal email with evidence is mandatory to process the claim.

6. Review and Approval Process

Once we receive your complaint with all required evidence:

  • Our team will acknowledge your request within 24 hours.

  • We will review the unboxing video and photographs to verify the damage.

  • A decision on your return or refund request will be communicated within 3–5 business days of receiving complete evidence.

  • If your claim is approved, we will initiate the next steps (return pickup or refund, as applicable).

  • If your claim is found to be invalid, incomplete, or fraudulent, it will be rejected and you will be notified with a reason.

7. Return Process (If Applicable)

If your return request is approved:

  • Our logistics partner will arrange a reverse pickup from your delivery address within 3–5 business days of approval.

  • The product must be returned in its original packaging, with all accessories, tags, and components intact.

  • Please ensure the product is packed securely to prevent further damage during transit.

  • Once the returned product is received and inspected at our end, the refund will be processed as per Clause 8.

  • We reserve the right to reject the refund if the returned product shows additional damage beyond what was reported, or if it is returned in an incomplete condition.

8. Refund Process

If your refund is approved (following return receipt and inspection, or in eligible cases without return):

  • Refunds will be processed to the original payment method used at the time of purchase.

  • Refund timelines are as follows:

Payment Method Refund Timeline
Credit / Debit Card 5–7 business days
UPI (GPay, PhonePe, Paytm, etc.) 3–5 business days
Net Banking 5–7 business days
Wallet 2–3 business days
Cash on Delivery (COD) Refund via bank transfer within 7–10 business days

  • For COD orders, you will be asked to provide your bank account details (account number and IFSC code) for the refund transfer.

  • Refund processing timelines are subject to your bank or payment provider's internal processes and may occasionally take longer.

  • Shipping charges (if any) are non-refundable unless the return is a result of our error.

9. Non-Returnable and Non-Refundable Situations

The following will result in automatic rejection of your return or refund request:

  • No unboxing video provided

  • Complaint filed after 48 hours of delivery

  • Damage reported is superficial (outer box only) and does not affect the product

  • Product has been used, assembled, washed, or altered post-delivery

  • Product is returned without original packaging or missing components

  • Damage is determined to be caused post-delivery by the customer

  • The claim appears to be fraudulent or inconsistent with the evidence provided

10. Manufacturer Defects vs. Transit Damage

Please note the following important distinction:

  • Transit Damage (damage caused during shipping) — covered under this policy, subject to the 48-hour window and unboxing video requirement.

  • Manufacturing Defects (defects in the product design, material, or build) — Tinystar operates as a reseller and is not the manufacturer of the products sold on our platform. Manufacturing defects are the responsibility of the manufacturer or brand owner named on the product packaging. For such issues, please contact the manufacturer directly using the details provided on the product box.

11. Cancellation Policy

  • Orders can be cancelled only before they are dispatched.

  • Once an order has been dispatched, it cannot be cancelled.

  • To request a cancellation, contact us immediately at care@tinystar.in or +91 7601332533 with your order number.

  • If the cancellation is approved before dispatch, a full refund will be issued to the original payment method within 5–7 business days.

12. Fraudulent Claims

Tinystar takes fraudulent return and refund claims seriously. Any attempt to submit fabricated, edited, or misleading evidence (including manipulated videos or photographs) will result in:

  • Immediate rejection of the claim

  • Permanent suspension of the customer's account

  • Reporting to appropriate authorities where warranted under applicable law

13. Contact Us

For all return, refund, and complaint-related queries, please contact us:

CANDIDER LLP (Brand: Tinystar)
Pune, Maharashtra – 411014, India
📧 care@tinystar.in
📞 +91 7601332533
🌐 www.tinystar.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

This Return & Refund Policy is subject to applicable provisions of the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy is intended to override your statutory rights as a consumer under Indian law.

Implementation Notes for Shopify

  • Go to Shopify Admin → Settings → Policies and paste this under Refund Policy — it will auto-link at checkout

  • Also create a standalone Page titled "Return & Refund Policy" for your footer navigation

  • Consider adding a banner or note on product pages reminding customers to record an unboxing video — this reduces disputes significantly

  • You can also add a checkout notice via Shopify's order notes or a third-party app reminding customers of the 48-hour and unboxing video requirement

Prepared using Claude Sonnet 4.6 Thinking





we offer warranty to our users for the manufacturing fault of the product as per the warranty mentioned on the product page. The warranty does not cover wear and tear damages. Even for warranty, it is advisable to record an unboxing video. We provide replacement warranty to our users. As per the experience of the user or level of the fault we offer free replacement for other cases we might tell user to wear the logistics charges. make this point also robust in return and refund policy.



Here is the fully updated Return, Refund & Warranty Policy with all warranty terms robustly integrated:

RETURN, REFUND & WARRANTY POLICY

Brand Name: Tinystar
Legal Entity: CANDIDER LLP
Website: www.tinystar.in
Effective Date: May 4, 2026
Last Updated: May 4, 2026

1. Overview

At Tinystar, we take great care in packaging and dispatching every order. We want you to have a delightful shopping experience. However, in the interest of transparency and fairness, please read this Return, Refund & Warranty Policy carefully before placing your order.

Tinystar offers returns and refunds strictly and exclusively in cases where a damaged product has been received by the customer. Additionally, we offer a replacement warranty for genuine manufacturing defects, as specified on the individual product page. We do not accept returns or process refunds for any other reason, including change of mind, incorrect selection, or product dissatisfaction.

By placing an order on www.tinystar.in, you acknowledge and agree to the terms of this policy in full.

2. Eligibility for Return or Refund

A return or refund request will only be considered under the following condition:

  • The product received by the customer is physically damaged, broken, or defective at the time of delivery.

The following situations are not eligible for return or refund:

  • Change of mind or preference after delivery

  • Product not meeting personal expectations or subjective preferences

  • Minor packaging dents or superficial outer-box damage that does not affect the product inside

  • Damage caused after delivery due to customer handling, misuse, or negligence

  • Products that have been used, assembled, or altered after delivery

  • Requests made after the 48-hour complaint window (see Clause 4)

  • Orders where an unboxing video is not available as evidence (see Clause 3)

3. Mandatory Unboxing Video Requirement

This is a strict and non-negotiable requirement — applicable for both damage claims and warranty claims.

To protect both our customers and our business from fraudulent claims and transit disputes, Tinystar requires all customers to record a continuous, uninterrupted unboxing video at the time of opening the package.

Why this is important:

  • It serves as the primary and sole proof of the condition in which the product was received.

  • Without a valid unboxing video, we are unable to process any return, refund, or warranty claim, regardless of the circumstance.

Unboxing video guidelines:

  • The video must begin before the outer packaging is opened, clearly showing the sealed parcel, courier label, and order details.

  • It must be continuous and unedited — no cuts, pauses, or breaks.

  • It must clearly capture the opening of the package and the condition of the product as it is taken out.

  • The video must be of sufficient quality and clarity to assess any damage or defect.

  • We strongly recommend recording this video for every order you receive from us.

    ⚠️ Important Advisory: If the outer packaging of your parcel appears to be visibly tampered with, crushed, torn, or damaged at the time of delivery, we strongly advise you to refuse the delivery on the spot. Once accepted, it is assumed that the package was received in acceptable condition unless proven otherwise through an unboxing video.

4. Time Limit for Filing a Damage Complaint

All return and refund requests for damaged products must be filed within 48 hours of delivery.

  • The 48-hour window begins from the date and time of delivery as recorded by the courier partner's tracking system.

  • Requests received after 48 hours of delivery will be summarily rejected, without exception.

  • We strongly recommend inspecting your order and recording your unboxing video immediately upon receipt.

    Note: The 48-hour window applies specifically to transit damage claims. Warranty claims for manufacturing defects are governed separately under Clause 9 below.

5. How to File a Return or Refund Request

If you have received a damaged product and have an unboxing video as evidence, follow these steps within 48 hours of delivery:

  1. Email us at care@tinystar.in with the subject line: "Damaged Product – Order #[Your Order Number]"

  2. Include the following in your email:

    • Your full name and registered phone number

    • Order ID / Order number

    • Date and time of delivery

    • Clear description of the damage

    • Unboxing video (attach or share a Google Drive / cloud link)

    • Photographs of the damaged product and packaging (minimum 3–4 clear images)

  3. Alternatively, you may call us at +91 7601332533 (Monday to Saturday, 10:00 AM – 6:00 PM IST) to report the issue, but a formal email with evidence is mandatory to process the claim.

6. Review and Approval Process

Once we receive your complaint with all required evidence:

  • Our team will acknowledge your request within 24 hours.

  • We will review the unboxing video and photographs to verify the damage.

  • A decision on your return or refund request will be communicated within 3–5 business days of receiving complete evidence.

  • If your claim is approved, we will initiate the next steps (return pickup or refund, as applicable).

  • If your claim is found to be invalid, incomplete, or fraudulent, it will be rejected and you will be notified with a reason.

7. Return Process (If Applicable)

If your return request is approved:

  • Our logistics partner will arrange a reverse pickup from your delivery address within 3–5 business days of approval.

  • The product must be returned in its original packaging, with all accessories, tags, and components intact.

  • Please ensure the product is packed securely to prevent further damage during transit.

  • Once the returned product is received and inspected at our end, the refund will be processed as per Clause 8.

  • We reserve the right to reject the refund if the returned product shows additional damage beyond what was reported, or if it is returned in an incomplete condition.

8. Refund Process

If your refund is approved (following return receipt and inspection, or in eligible cases without return):

  • Refunds will be processed to the original payment method used at the time of purchase.

  • Refund timelines are as follows:

Payment Method Refund Timeline
Credit / Debit Card 5–7 business days
UPI (GPay, PhonePe, Paytm, etc.) 3–5 business days
Net Banking 5–7 business days
Wallet 2–3 business days
Cash on Delivery (COD) Refund via bank transfer within 7–10 business days

  • For COD orders, you will be asked to provide your bank account details (account number and IFSC code) for the refund transfer.

  • Refund processing timelines are subject to your bank or payment provider's internal processes and may occasionally take longer.

  • Shipping charges (if any) are non-refundable unless the return is a result of our error.

9. Warranty Policy

9.1 Warranty Coverage

Tinystar offers a replacement warranty against genuine manufacturing defects for products where a warranty period is explicitly stated on the respective product page on www.tinystar.in.

  • The warranty period and its scope are product-specific and will be clearly mentioned on the product listing page.

  • The warranty is valid only for the original purchaser and is non-transferable.

  • Warranty is applicable only when the product is used as per the manufacturer's instructions and intended purpose.

9.2 What the Warranty Covers

The warranty covers defects that arise due to faulty materials, workmanship, or manufacturing errors, including:

  • Structural defects present at the time of manufacture

  • Component failures not caused by external factors or misuse

  • Any defect that renders the product non-functional under normal, intended use conditions

9.3 What the Warranty Does NOT Cover

The warranty explicitly excludes the following:

  • Normal wear and tear — gradual deterioration from regular use (e.g., fading, scratches, worn-out parts)

  • Damage caused by misuse, neglect, accidents, or improper handling

  • Damage caused by water, heat, moisture, or environmental factors not specified in intended use

  • Damage resulting from unauthorized modifications, tampering, or repairs by anyone other than an authorized party

  • Cosmetic damage that does not affect the product's core functionality

  • Damage resulting from use contrary to the manufacturer's instructions

  • Products with missing, altered, or defaced serial numbers or labels

  • Consumable parts subject to natural depletion (e.g., batteries, pads, covers)

  • Any defect or damage arising after the warranty period has expired

    ⚠️ Advisory: Even for warranty claims, we strongly recommend maintaining your unboxing video as it establishes the baseline condition of the product at delivery, and may be required during the warranty evaluation process.

9.4 Warranty Claim — Replacement Process

Tinystar offers a replacement warranty, meaning eligible warranty claims will result in a product replacement and not a monetary refund, unless a replacement is not available.

How to file a warranty claim:

  1. Email us at care@tinystar.in with the subject line: "Warranty Claim – Order #[Your Order Number]"

  2. Include the following:

    • Your full name and registered phone number

    • Order ID and date of purchase

    • Product name and warranty period as mentioned on the product page

    • Detailed description of the manufacturing defect

    • Photographs and/or video clearly demonstrating the defect

    • Unboxing video (if available — strongly recommended)

  3. Our team will assess the claim and revert within 3–5 business days.

9.5 Warranty Replacement — Logistics Charges

Tinystar evaluates each warranty claim on its own merit. The applicable logistics arrangement is determined as follows:

Scenario Logistics Charges
Clear and evident manufacturing defect verified through evidence Free replacement — Tinystar bears all logistics costs (reverse pickup + re-delivery)
Partial or borderline defect where fault assessment requires physical inspection Customer may be requested to bear the reverse shipping charges; re-delivery will be free
Defect reported after significant use or where wear and tear cannot be fully ruled out Customer bears both reverse shipping and re-delivery charges
Claim found invalid after inspection Product will be returned to the customer; customer bears all logistics costs

  • The final decision on logistics charge applicability rests with Tinystar's support team, based on the evidence provided and the nature of the defect.

  • Any logistics charges payable by the customer will be communicated before the return pickup is arranged, and you will have the option to accept or withdraw the claim.

  • We are committed to being fair and reasonable in all warranty assessments. Our goal is to ensure a satisfactory resolution in every genuine case.

9.6 Replacement Availability

  • Replacement is subject to stock availability of the same product.

  • If the exact product is unavailable, we may offer a replacement of equivalent value or a refund at our discretion.

  • Replacements will be dispatched within 5–7 business days of the defective product being received and verified at our end.

10. Non-Returnable and Non-Refundable Situations

The following will result in automatic rejection of your return, refund, or warranty request:

  • No unboxing video provided (for damage claims)

  • Complaint filed after 48 hours of delivery (for damage claims)

  • Damage reported is superficial (outer box only) and does not affect the product

  • Product has been used, assembled, washed, or altered post-delivery

  • Product is returned without original packaging or with missing components

  • Damage is determined to be caused post-delivery by the customer

  • Warranty claim filed outside the warranty period mentioned on the product page

  • Defect falls under wear and tear or misuse exclusions

  • The claim appears to be fraudulent or inconsistent with the evidence provided

11. Manufacturer Defects vs. Transit Damage

Please note the following important distinction:

  • Transit Damage (damage caused during shipping) — covered under our damage return policy, subject to the 48-hour window and unboxing video requirement.

  • Manufacturing Defects (defects in the product design, material, or build within the warranty period) — covered under our Warranty Policy (Clause 9). Tinystar, as a reseller, will facilitate the replacement process on your behalf.

  • Manufacturing Defects beyond the warranty period — not covered by Tinystar. Customers must approach the manufacturer or brand owner directly using the contact information on the product packaging.

12. Cancellation Policy

  • Orders can be cancelled only before they are dispatched.

  • Once an order has been dispatched, it cannot be cancelled.

  • To request a cancellation, contact us immediately at care@tinystar.in or +91 7601332533 with your order number.

  • If the cancellation is approved before dispatch, a full refund will be issued to the original payment method within 5–7 business days.

13. Fraudulent Claims

Tinystar takes fraudulent return, refund, and warranty claims seriously. Any attempt to submit fabricated, edited, or misleading evidence (including manipulated videos or photographs) will result in:

  • Immediate rejection of the claim

  • Permanent suspension of the customer's account

  • Reporting to appropriate authorities where warranted under applicable law

14. Contact Us

For all return, refund, warranty, and complaint-related queries, please contact us:

CANDIDER LLP (Brand: Tinystar)
Pune, Maharashtra – 411014, India
📧 care@tinystar.in
📞 +91 7601332533
🌐 www.tinystar.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST